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CQC compliance & incident management

The AI built for
care home compliance.

Speak an incident, a complaint, a safeguarding concern — CareSentinel structures it, links it, and builds your CQC evidence automatically. Always ready. Not just when you know they're coming.

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Ollie · Incident assistant

I'm Ollie from Oakfield House. I'll help you log this fall — what time did it happen, and was anyone with the resident?

Ollie, the CareSentinel owl, holding a clipboard
Priya 00:08

Resident in Room 12 had a fall around 2 pm — no visible injury, but she's a little shaken.

A CQC inspector in a smart suit arriving at a care home reception

Inspection day rarely comes with notice. CareSentinel keeps you ready for it every day.

Ollie looking concerned

Your care is great. Proving it is the hard part.

Every shift generates evidence whether you capture it or not — the 2pm incident, the medication round, the safeguarding note, the CQC prep that never quite gets done. Miss it and it's gone by handover. With more residents and fewer staff, the gap between what happened and what's on record widens every day. That gap is exactly what an inspection finds.

How CareSentinel works.

Voice reporting

Speak an incident, complaint, safeguarding concern or medication error into your phone. CareSentinel's AI structures it into the right record instantly — no forms, no desk, no delay.

9:41

Voice Incident Report

Recording 0:14 — tap to stop

Live transcript

Resident in Room 14 had a fall in the bathroom at about quarter past two. No visible injury but she's a bit shaken. Priya was with her at the time…

Describe what happened, where, who was involved, and how serious — the AI does the rest.

AI-powered compliance

Every record feeds into your live compliance score and CQC readiness assessment automatically. When the inspector arrives, your evidence is already built.

9:42

Voice Incident Report

Review & edit — AI extracted fields

High — serious injury / hospital
Resident Fall
30 / 05 / 2026
14:15
Room 14 — Bathroom
Resident had an unwitnessed fall in the bathroom. No visible injury; resident shaken. Observations taken, GP informed.
A care worker in a blue uniform kneeling beside an elderly resident who has fallen in a care home corridor, while a colleague phones for help

Critical incidents. Handled in seconds.

Speak what happened. CareSentinel's AI assesses the risk, flags the reporting obligations, and creates every linked record — automatically.

9:41
Voice Incident Report
Recording 0:12
Live transcript

AI is structuring
your report…
Incident report
TypeResident Fall
SeverityHIGH
LocationCorridor — Room 12
RIDDOR reportable
Safeguarding referral

One voice note → incident logged, maintenance raised, safeguarding referral and RIDDOR draft — created and linked automatically.

Everything your home needs. All in one place.

Every module, every tool, every AI feature — included from day one. Incidents, complaints, safeguarding, medications, training, CQC readiness. One platform, one compliance score, everything connected.

Incidents & RIDDOR

Log every incident by voice, on the floor, in seconds. AI flags RIDDOR reportable events automatically — no checklists, no guesswork.

RIDDOR auto-flag · 10-day clockIncluded

Complaints

Capture complaints the moment they're raised. AI detects when a complaint is really a safeguarding concern and links the records automatically.

complaint → safeguarding linkIncluded

Safeguarding

Voice-report concerns instantly with CQC notifiable and Section 42 LA referral assessment built in. Every concern documented, every threshold checked.

Section 42 · CQC notifiableIncluded

Medications

Log medication errors by voice with immediate CQC and safeguarding assessment. MAR audits, CD checks and storage checks all in one place.

MAR · CD · storage checksIncluded

Training

Track every certificate, every expiry, every renewal. Automatic alerts before training lapses — so your team is always evidenced as competent.

expiry alerts · auto-renewIncluded

CQC readiness

Map everything your team does against all 34 CQC quality statements in real time. Always know your inspection readiness score — Safe, Effective, Caring, Responsive, Well-led.

34 statements · live scoreIncluded

Audits & inspections

Schedule and complete audits with automatic action tracking. Every finding documented, every corrective action assigned and followed up.

findings → actions → closedIncluded

Documents & policies

Store, review and sign off every policy and procedure. Automatic review date tracking so nothing expires unnoticed.

review dates auto-trackedIncluded

COSHH register

Full hazardous substance register with SDS tracking, approval status and automatic review alerts. AI can extract COSHH fields from any SDS document.

SDS field extraction (AI)Included

Supervisions

Record staff supervisions by voice straight after the session. Track who's overdue, what was agreed, and when the next one is due.

overdue tracking built inIncluded

Moving & Handling

Record every resident's manual handling assessment — equipment, risk level, staff trained. Fully evidenced and always current for CQC inspection.

equipment · risk · trainedIncluded

Resident Risk Assessments

Maintain up-to-date risk assessments for every resident — falls, skin integrity, nutrition, behaviour. Always ready for inspection scrutiny.

falls · skin · nutritionIncluded

Compliance that keeps pace
with the shift.

Before the shift

Handovers, risk assessments and the day's priorities are ready before anyone clocks in. The team starts informed instead of catching up.

During the day

Incidents, medication and notes go in at the point of care, on a phone, in seconds — so nothing rides on memory at the end of a long shift.

After the shift

Notifications, audit trails and follow-ups complete themselves. The evidence is filed before the paperwork would even have started.

9:41CareNet

CARESENTINEL / Compliance overview

Compliance Dashboard

Welcome back, Jordan

82/100
Advanced
This week's focus

2 documents need review this week and 3 training certificates expire within 30 days. Your lowest key question is Responsive at 67% — start there.

How is this calculated? →

CQC readiness

81%
Safe88%
Effective82%
Caring91%
Responsive67%
Well-led74%
32 of 34 statements assessed
Overdue items32 inspections · 1 document
Open incidents7↑2 from last month
Pending maintenance44 items pending attention
Expiring training5Staff certificates expiring in 30 days

Module breakdown

Inspections
86/100
weight 18%
COSHH
72/100
weight 10%
Incidents
64/100
weight 14%needs review
Maintenance
91/100
weight 12%

It all lands here. One live compliance score, updated the moment a record closes.

CQC ready

The morning the inspection stops being scary.

Walk into your next assessment with every standard evidenced, every action dated, and nothing left to dig for.

9:41CareNet

CQC Self-Assessment

Rate your service against all 34 quality statements under the Single Assessment Framework.

Overall Readiness

81%32 of 34 statements assessed
Safe
8 of 888%
Review
Effective
7 of 782%
Review
Caring
6 of 691%
Review
Responsive
5 of 667%
Continue
Well-led
6 of 774%
Continue
Ollie jumping for joy

Designed to fit the way you already work.

Works alongside your rota, your policies and your CQC framework — no rip-and-replace, no retraining the whole team.

Three care workers having a brief in a bright care home common room
What's still outstanding for the CQC visit on Friday?
Care plans Medication audit Staff training Fire checks Safeguarding
UK data residency CQC-aligned GDPR compliant Built for UK care No hidden fees

Simple, transparent pricing.

One price. Every module included. No hidden extras. New features added continuously — no extra charge, ever.

How many beds? 40 beds
20 beds120 beds
£200/month

Billed annually · £2,400/year

Save £480 — 2 months free
  • Every module included from day one
  • All AI features — voice reporting, CQC readiness, cross-module intelligence
  • Unlimited staff records
  • UK data residency & GDPR compliant
  • No setup fees
  • Free onboarding support
  • New modules and features added continuously — no extra charge, ever
Start your free 14-day trial →
Multi-site groups

Care Group

3 or more homes

Let's talk

Running multiple homes? We offer tailored group pricing for care providers operating 3 or more sites.

Get in touch
Ollie, relaxed and confident

You got into care to look after people — not paperwork.

Book a demo